We take great care in making our products: sourcing from the highest quality materials and using centuries-old traditions in leather craftsmanship. Our customers deserve the same kind of love and care from us as we expect from our craftsmen and design team who bring the unique RISSETTO collection to you.
If you are not satisfied with your order, you can return your order to us for a full refund within 14 days. Returns must be unused, in the state you received them, and with the original tags and packaging. Return shipping charges are not refundable. All sale items and sale purchases are final sale. Returns and exchanges are not accepted on sale items.
In the very unlikely event that you discover a manufacturing defect, please contact us at
firstname.lastname@example.org or phone 1-415-904-0690 x0 to arrange the return and/or exchange of your item.
If are making an exchange, we will email you a return label to use. Please contact customer service at
email@example.com or 1-415-904-0690 x0 to discuss your exchange and so we can get the right information from you.
Customer service is available Monday through Friday from 10am to 4pm. To reach customer service, please call 1-415-904-0690 x0.
Please email firstname.lastname@example.org . Please allow 24 hours for a response.
160 South Linden Ave, Suite 200
South San Francisco,CA 94080
- Standard: Free ground shipping in the continental United States (7 to 10 business days) on orders of $150 or more.
• For Hawaii, added at checkout $20.00
• For Alaska, added at checkout $20.00
- UPS 2-Day $20.00
- UPS Next Day $45.00
- Orders placed after 2:00 pm Pacific Time will be shipped the following day.
Orders are shipped Monday through Friday only. If you place your order (including 2-day and next-day shipments) on Saturday or Sunday, it will be shipped the following Monday.
Orders are exempt from sales tax except those originating in California and New York.
Please call us at 1-415-904-0690 x 0 or email us at email@example.com to process your international order and to get the shipping costs.
We do not share or sell any of your information with other companies or services.
We collect and store information that you enter into this website or that you provide to our customer service department. For example, when you open an account or place an order, we collect and store the information that you provide. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional offers.
At RISSETTO, we take a more philosophical approach to product care rather than a prescriptive approach. As such, we purposefully do not choose to suggest specific leather care or cleaning products; instead we guide you with tips and considerations.
Most of our products are vegetable tanned or naturally treated leather, so they have a naked finish, meaning they are not heavily processed with chemicals. This is why RISSETTO products feel, smell, and look fabulous and will grow more beautiful as they age. In fact, this is an important distinction with our products – it is natural for their look to change over time. An elegant patina will emerge, creating a whole new, natural dimension to your product. Our products are intended to adapt and absorb your life, making it completely your own.
Thus, we believe that often times the best method is to keep it simple by not using anything on the products and to wipe them with a clean, dry cloth, when needed.
Here are a few tips we have learned over time in caring for our products:
- Remove stains as soon as you notice them.
- Keep your products out of direct sunlight.
- When not in use, store your product it in its dust bag or an old pillowcase – do not use plastic.
- Do not expose your product to perfumes, hairsprays or other cosmetics.
- Do not put very sharp objects inside your bag.
- Hand sanitizer, baby wipes and other cleaning cloths will permanently discolor the bag.
- Avoid setting your bag down on the floor.
- Ink, certain foods, and oily substances may permeate and stain the product.
- Keep chewing gum away from your product, especially calf hair.
- Keep dry from the rain.
- Be aware of light colored products with dark denim, as the indigo dye may rub off on your product.
If you do wish to treat or clean your RISSETTO product, we always recommend you to consult with a high quality shoe repair shop or cobbler, as each material type may require a different treatment. However, be sure to TEST the recommended conditioner or protectant on the bottom or on the inside leather portion of the product (for a spray, mask off a small square with towels and test). This will ensure it is safe to use on the whole product without discoloration.
If you have any questions, please feel free to contact us!
Summary of care tips and additional considerations for each material type:
Vegetable Tanned Leather
|Can use leather conditioner or leather protectant but test first.||A natural patina will emerge over time with regular use.|
Vegetable Dyed Lambskin
|Can use leather conditioner or leather protectant but professional methods of leather cleaning do not work.||Lambskin is a soft, buttery leather but this characteristic allows it to be more easily scratched or stained.You may see a wax-like film on your bag. This is the natural oils from the leather rising to the surface due to temperature changes. Just wipe with a clean cloth and the oil will disappear.|
Classic Italian Leather
|Can use leather conditioner or leather protectant but test first.||A natura patina will emerge over time with regular use.|
|Can use leather conditioner or leather protectant but test first.||A natural patina will emerge over time with regular use.|
Hair Calf Leather
|Clean with a dry cloth.If you get something on it, use a slightly damp cloth but then dry the area with dry cloth immediately.Always apply with the grain direction of the hair.Can use silicone spray that is formulated for suede.||Do not use Scotchguard.For the leather details, follow the leather care tips.|
|If dirty, you can wash in cold water, separate from other items, with small amount of gentle detergent on delicate cycle. Reshape, smooth out wrinkles, and hang to air dry. Keep out of bright sunlight. Stuff with some dishcloths or white tissue paper to keep the shape while drying.Pretreat with any deeply set stains.Do not use bleach or soap formulated with bleach.||Light canvas can be susceptible to indigo dye rubbing off from your jeans.In the unlikely event that you notice a tear in the canvas, take the bag to a shoe repair shop right away and get it patched.With repeated washings, color may fade.After washing, you may need to condition your leather trim.For the leather details, follow the leather care tips.|
|Wipe with dry, soft cotton or microfiber cloth after each use.For spots and fingerprints, clean with a barely damp cloth.If damp cloth does not work, add a few drops of mild detergent diluted in clean water but test first.||Once patent leather is scuffed or scratched, do not expect to be able to completely restore the smooth, glossy finish.To prevent dye transfer, store by itself, away from other items.If you overfill your bag or wallet, it could stretch and lose its shape.|
|Dry clean professionally.||For the leather details, follow the leather care tips for Vegetable Tanned Leather.Liner info?|
|Wipe with damp cloth, if needed.Do not use soap.Do not dry clean?||Mojave products already have a coating on them, which is somewhat protective.For the leather details, follow the leather care tips.|
|Brush your product regularly with a “suede brush” to keep the dust and other particles from collecting or staining.May also use a lightweight small vacuum on the surface to clean dust, but test first.Minor spots and marks can possibly be removed with a clean pink eraser, but test first.Can use suede-specific protectant spray but test first.||Be sure to keep your bag dry, as moisture harms the texture and softness of suede.Do not use a leather cream on your suede bag as it will mat down the suede finish.|
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