Customer Care

We take great care in making our products: sourcing from the highest quality materials and using centuries-old traditions in leather craftsmanship. Our customers deserve the same kind of love and care from us as we expect from our craftsmen and design team who bring the unique RISSETTO collection to you.

Return Policy

If you are not satisfied with your order, you can return your order to us for a full refund within 14 days. Returns must be unused, in the state you received them, and with the original tags and packaging. Return shipping charges are not refundable. All sale items and sale purchases are final sale. Returns and exchanges are not accepted on sale items.

In the very unlikely event that you discover a manufacturing defect, please contact us at
info@rissetto.com or phone 1-415-904-0690 x0 to arrange the return and/or exchange of your item.

Exchange Policy

If are making an exchange, we will email you a return label to use. Please contact customer service at
info@rissetto.com or 1-415-904-0690 x0 to discuss your exchange and so we can get the right information from you.

Customer Service

Customer service is available Monday through Friday from 10am to 4pm. To reach customer service, please call 1-415-904-0690 x0.

Email

Please email info@rissetto.com
.  Please allow 24 hours for a response.

Our address

RISSETTO
160 South Linden Ave, Suite 200
South San Francisco,CA 94080

Shipping Information

  1. Standard: Free ground shipping in the continental United States (7 to 10 business days) on orders of $150 or more.
    • For Hawaii, added at checkout $20.00
    • For Alaska, added at checkout $20.00
  2. UPS 2-Day $20.00
  3. UPS Next Day $45.00
  4. Orders placed after 2:00 pm Pacific Time will be shipped the following day.

Orders are shipped Monday through Friday only. If you place your order (including 2-day and next-day shipments) on Saturday or Sunday, it will be shipped the following Monday.

Sales Tax

Orders are exempt from sales tax except those originating in California and New York.

International orders

Please call us at 1-415-904-0690 x 0 or email us at info@rissetto.com to process your international order and to get the shipping costs.

PRIVACY POLICY

This Web site is operated by G. Hensler Inc.. We recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use, and sharing practices for this website.

We do not share or sell any of your information with other companies or services.

We collect and store information that you enter into this website or that you provide to our customer service department. For example, when you open an account or place an order, we collect and store the information that you provide. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional offers.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this website and our customer service department. If you have any questions or concerns regarding this Privacy Policy please contact our Customer Service department at 415-904-0690, or email us at info@ghensler.com.

PRODUCT CARE

At RISSETTO, we take a more philosophical approach to product care rather than a prescriptive approach. As such, we purposefully do not choose to suggest specific leather care or cleaning products; instead we guide you with tips and considerations.

Most of our products are vegetable tanned or naturally treated leather, so they have a naked finish, meaning they are not heavily processed with chemicals. This is why RISSETTO products feel, smell, and look fabulous and will grow more beautiful as they age. In fact, this is an important distinction with our products – it is natural for their look to change over time. An elegant patina will emerge, creating a whole new, natural dimension to your product. Our products are intended to adapt and absorb your life, making it completely your own.

Thus, we believe that often times the best method is to keep it simple by not using anything on the products and to wipe them with a clean, dry cloth, when needed.

 

Here are a few tips we have learned over time in caring for our products:

  • Remove stains as soon as you notice them.
  • Keep your products out of direct sunlight.
  • When not in use, store your product it in its dust bag or an old pillowcase – do not use plastic.
  • Do not expose your product to perfumes, hairsprays or other cosmetics.
  • Do not put very sharp objects inside your bag.
  • Hand sanitizer, baby wipes and other cleaning cloths will permanently discolor the bag.
  • Avoid setting your bag down on the floor.
  • Ink, certain foods, and oily substances may permeate and stain the product.
  • Keep chewing gum away from your product, especially calf hair.
  • Keep dry from the rain.
  • Be aware of light colored products with dark denim, as the indigo dye may rub off on your product.

If you do wish to treat or clean your RISSETTO product, we always recommend you to consult with a high quality shoe repair shop or cobbler, as each material type may require a different treatment. However, be sure to TEST the recommended conditioner or protectant on the bottom or on the inside leather portion of the product (for a spray, mask off a small square with towels and test). This will ensure it is safe to use on the whole product without discoloration.

If you have any questions, please feel free to contact us!

Summary of care tips and additional considerations for each material type:

MATERIAL

CARE TIPS

ADDITIONAL NOTES

Vegetable Tanned Leather

Can use leather conditioner or leather protectant but test first. A natural patina will emerge over time with regular use.

Vegetable Dyed Lambskin

Can use leather conditioner or leather protectant but professional methods of leather cleaning do not work. Lambskin is a soft, buttery leather but this characteristic allows it to be more easily scratched or stained.You may see a wax-like film on your bag. This is the natural oils from the leather rising to the surface due to temperature changes. Just wipe with a clean cloth and the oil will disappear.

Classic Italian Leather

Can use leather conditioner or leather protectant but test first. A natura patina will emerge over time with regular use.

Calfskin

Can use leather conditioner or leather protectant but test first. A natural patina will emerge over time with regular use.

Hair Calf Leather

Clean with a dry cloth.If you get something on it, use a slightly damp cloth but then dry the area with dry cloth immediately.Always apply with the grain direction of the hair.Can use silicone spray that is formulated for suede. Do not use Scotchguard.For the leather details, follow the leather care tips.

Canvas

If dirty, you can wash in cold water, separate from other items, with small amount of gentle detergent on delicate cycle. Reshape, smooth out wrinkles, and hang to air dry. Keep out of bright sunlight. Stuff with some dishcloths or white tissue paper to keep the shape while drying.Pretreat with any deeply set stains.Do not use bleach or soap formulated with bleach. Light canvas can be susceptible to indigo dye rubbing off from your jeans.In the unlikely event that you notice a tear in the canvas, take the bag to a shoe repair shop right away and get it patched.With repeated washings, color may fade.After washing, you may need to condition your leather trim.For the leather details, follow the leather care tips.

Patent Leather

Wipe with dry, soft cotton or microfiber cloth after each use.For spots and fingerprints, clean with a barely damp cloth.If damp cloth does not work, add a few drops of mild detergent diluted in clean water but test first. Once patent leather is scuffed or scratched, do not expect to be able to completely restore the smooth, glossy finish.To prevent dye transfer, store by itself, away from other items.If you overfill your bag or wallet, it could stretch and lose its shape.

Washed Linen

Dry clean professionally. For the leather details, follow the leather care tips for Vegetable Tanned Leather.Liner info?

Mojave

Wipe with damp cloth, if needed.Do not use soap.Do not dry clean? Mojave products already have a coating on them, which is somewhat protective.For the leather details, follow the leather care tips.

Suede

Brush your product regularly with a “suede brush” to keep the dust and other particles from collecting or staining.May also use a lightweight small vacuum on the surface to clean dust, but test first.Minor spots and marks can possibly be removed with a clean pink eraser, but test first.Can use suede-specific protectant spray but test first. Be sure to keep your bag dry, as moisture harms the texture and softness of suede.Do not use a leather cream on your suede bag as it will mat down the suede finish.

TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY USING THIS WEBSITE YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.

Products, Content and Specifications.

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, use and sale of any item purchased from this website.

Accuracy of Information.

We attempt to ensure that information on this website is complete, accurate and current. Despite our efforts, information may occasionally be inaccurate, incomplete or out of date. For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of this Website.

The website design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from this website are either the property of, or used with permission by, 49 Square Miles, Inc. and are protected by U.S. and International copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, or distribute or otherwise use any such material 49 Square Miles or our software suppliers and is protected by U.S. and International copyright laws. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

International Access.

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

Trademarks.

Certain trademarks, trade names, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks in the U.S. and other countries. Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Website grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Website without our written permission or the written permission of such third party owner.

Linking to this Website.

Creating or maintaining any link from another Website to any page on this Website without our prior written permission is prohibited. Running or displaying this Website or any material displayed on this Website in frames or through similar means on another Website without our prior written permission is prohibited. Any permitted links to this Website must comply with the terms and conditions of our permission as well as all applicable laws, rule and regulations.

Third Party Links.

From time to time, this Website may contain links to Websites that are not owned, operated or controlled by our affiliates or us. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Website, or any content, materials or other information located or accessible from such Websites, or the results that you may obtain from using such Websites. If you decide to access any other Website linked to or from this Website, you do so entirely at your own risk.

Gift Certificates.

Gift certificates can only be redeemed via purchases made on this website, and are not redeemable for cash. Any unused balance will be placed in the recipient’s gift certificate account and is not transferable. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card. We are not responsible for lost or stolen gift certificates. We make no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Disclaimers.

Your use of this website is at your risk. The materials and services provided in connection with this website are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this website. The materials and services on or through this website may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as “consumers” in the magnuson-moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

Limitations of liability.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website or your downloading of any materials, from this Website. In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this website be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained at any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

Revisions to these Terms and Conditions.

We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

Termination.

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

Additional Assistance.

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact our customer service department via phone:415-904-0690, or email info@ghensler.com.