Customer Service

We take great care in making our products: sourcing from the highest quality materials and using centuries-old traditions in leather craftsmanship. Our customers deserve the same kind of love and care from us as we expect from our craftsmen and design team who bring the unique RISSETTO collection to you.

Customer Service

To reach customer service, please call 1-415-904-0690 ext.27

Email

Please email info@rissetto.com

Our address

RISSETTO
160 South Linden Ave, Suite 200
South San Francisco,CA 94080

FAQ

To come

Shipping Information

  • Standard: Free ground shipping in the continental United States (7 to 10 business days) for orders over $150
    • For Hawaii, added at checkout $20.00
    • For Alaska, added at checkout $20.00
  • UPS 2-Day $20.00
  • UPS Next Day $45.00

Orders placed after 2:00 pm Pacific Time will be shipped the following day.
Orders are shipped Monday through Friday only. If you place your order (including 2-day and next-day shipments) on Saturday or Sunday, it will be shipped the following Monday.  Please note we do not ship to P.O. Boxes.

Sales Tax

Orders are exempt from sales tax except those originating in California.

International orders

Please call us at +1-415-904-0690 ext. 27 or email us at info@rissetto.com to process your international order and to get the shipping costs.

Return Policy

If you are not satisfied with your order, you can return your order to us for a full refund within 14 days. Returns must be unused, in the state you received them, and with the original tags and packaging. Return shipping charges are not refundable.

In the very unlikely event that you discover a manufacturing defect, please contact us at stephanies@rissetto.com or phone 1-415-904-0690 ext.27 to arrange the return and/or exchange of your item.

Exchange Policy

If are making an exchange, we will email you a return label to use. Please contact customer service at info@rissetto.com or 1-415-904-0690 ext. 27 to discuss your exchange and so we can get the right information from you.